Privacy Policy

IntoTravelChina values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data and information when you visit our website or use our services.

1. Information Collection

As part of our travel services and orders, we collect your personal information primarily when you register, fill out a form, send an email, place a travel order or make a service request.

We may collect the following types of information:

• Personal Information: Such as your name, email address, phone number. As well as postal codes, passport and visa details, health certificates, etc. that may be relevant according to the policies of the travel destination. Your nationality, personal preferences, such as catering, accommodation and other needs, designed to make your journey more enjoyable.
• Account information: Required for secure transactions, such as usernames and unique identifiers.
• Billing information: Including credit card number and billing address, to ensure a smooth and hassle-free payment process.
• Usage Data: Including how you access and use our website, pages viewed.

2. Information Use

We may use your information for the following purposes:

• Create your own journey: Use your data to tailor your travel plans to suit your individual needs.
• Booking and Permit Processing: Assist with flight and hotel bookings, and travel permit applications for specific regions (e.g. Tibet).
• Website Optimisation: We analyze non-personal information to better understand user preferences and improve our website and service offerings.
• Customer Service Enhancement: Efficiently respond to your inquiries and support requests to provide excellent customer service.
• Transaction Processing: Strictly protect the security of your information and never disclose it or use it for transaction purposes without your permission.
• Information Sharing: With your consent, we will send you travel news, latest information and service updates on a regular basis, and you can unsubscribe at any time.
• Compliance Sharing: Necessary data may be shared with governments or organisations where required by law or regulation.

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. Only authorised personnel and partner service providers have access to your personal data within the necessary scope of work, ensuring that every step of information processing is secure and controlled. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

This website has embedded links to third parties such as Amap, Facebook, YouTube, etc. Please be aware of their independent privacy policies when visiting, and intoeast.com is not responsible for the data protection practices of such websites. If you choose to share travel stories, pictures or reviews to this website, Facebook page or other platforms, we require your consent to disclose them and once posted, they are deemed to be permitted for public viewing. Please be aware that information sent via email, messages, etc. may also be read publicly and is at risk of being collected and used by others. In addition, if you are sharing information on behalf of your team, please ensure that each member is aware of this behaviour and has fully understood and accepted our privacy policy.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Order and Travel Records: We retain your booking, passport, visa, and health certificate information for the duration of your travel services and for a reasonable period thereafter to handle any follow-up inquiries, complaints, or legal requirements.
• Account Information: If you create an account with us, your account data will be retained until you choose to delete your account or if the account remains inactive for an extended period as defined by our system rules.
• Marketing Data: If you have consented to receive marketing communications, we will retain your data until you opt-out or unsubscribe. Upon withdrawal of consent, such data will be deleted within a reasonable timeframe.
• General Data: When the data is no longer necessary for the purposes for which it was collected, or when the applicable statutory retention period expires, we will securely delete or anonymize your information.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and understand user behavior. You can choose to disable cookies, but this may affect certain functionalities of the website.

7. Your Rights

You have the right to access, update, or delete your personal information. You can also opt-out of receiving marketing communications at any time. If you wish to exercise these rights, please contact us at service@intotravelchina.com.

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon posting. Please review this policy regularly to stay informed about how we are protecting your information.